Dr. Raja Hair Restoration  ·  The Heritage Clinic Group Ltd

Effective Date: 22 July 2026

Cookie Policy

This Cookie Policy explains what cookies are, which cookies we use on this website, why we use them, and how you can control them. It should be read alongside our Privacy Notice.

This website is operated by The Heritage Clinic Group Ltd, trading as Dr. Raja Hair Restoration ("we", "our", "us"). We are committed to processing your information fairly and transparently in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

1.  What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device on return visits and to remember certain information about your preferences and behaviour.

Some cookies are essential for the website to function correctly. Others help us understand how visitors use the site, or allow us to measure the performance of our advertising. None of the cookies on this website collect or transmit your medical information or treatment records.

2.  The Cookies We Use

We use the following categories of cookies. Analytics and Advertising cookies are only placed on your device if you click Accept on our cookie banner. If you click Reject, only the Essential cookie is stored.

3.  Cookie Categories Explained

Essential Cookies

These cookies are strictly necessary for the website to function and cannot be switched off in our systems. They do not store any personally identifiable information and do not require your consent under PECR. Without these cookies, certain parts of the website may not work as intended.

Analytics Cookies

We use Google Analytics (GA4) to understand how visitors interact with our website — which pages are viewed, how long people spend on each page, and how they arrived. This data is used in aggregate only to improve our website and the experience we offer to patients. These cookies are only activated with your consent.

Advertising Cookies

We use Google Ads and Meta (Facebook) Pixel to measure the effectiveness of our advertising campaigns and to help us show relevant information to people who have previously visited our website. These cookies may be used by those platforms to build a profile of your interests and show you relevant content on other websites.

These cookies are only activated with your consent. We do not use advertising cookies to target individuals on the basis of any health information or special category data.

4.  Third-Party Services

When you accept cookies, certain data may be processed by the following third parties under their own privacy policies. We encourage you to review these policies directly:

• Google Analytics & Google Ads  —    policies.google.com/privacy

• Meta (Facebook) Pixel  —    facebook.com/privacy/policy

Where these providers process data outside the United Kingdom, appropriate safeguards apply as described in our Privacy Notice.

5.  Healthcare Data and Cookies

  None of the cookies used on this website collect, access or transmit your medical records, clinical consultation notes, treatment history, photographs, or any other health-related information. Clinical and patient information is handled entirely separately through our secure patient management systems and is governed by our Privacy Notice and our professional duty of confidentiality as a CQC-registered healthcare provider.

6.  Managing Your Cookie Preferences

On This Website

When you first visit our website, you will be presented with a cookie banner inviting you to Accept or Reject non-essential cookies. Your choice is saved and the banner will not reappear during subsequent visits.

To change your preference at any time, you can clear your browser's local storage or cookies and refresh the page. The banner will reappear and you can make a new selection.

Through Your Browser

Most browsers allow you to view, block or delete cookies through their settings. Please note that disabling certain cookies may affect the functionality of this website. Guidance for common browsers:

• Google Chrome  —  support.google.com/chrome/answer/95647

• Apple Safari  —  support.apple.com/en-gb/guide/safari/sfri11471/mac

• Mozilla Firefox  —  support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox

• Microsoft Edge  —  support.microsoft.com/en-us/windows/delete-and-manage-cookies

Platform Opt-Out Tools

• Google Analytics opt-out  —  tools.google.com/dlpage/gaoptout

• Meta ad preferences  —  facebook.com/ads/preferences

7.  Your Rights

Under UK GDPR and PECR you have the right to withdraw consent to non-essential cookies at any time. Withdrawing consent does not affect the lawfulness of any processing that took place before withdrawal.

For your wider data protection rights — including the right to access, correct, or erase your personal information — please refer to our Privacy Notice.

8.  Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in applicable law, technology, or the cookies we use. The effective date at the top of this page will always indicate when it was last revised. We encourage you to review this page periodically.

Continued use of this website following any update constitutes your acknowledgement of the revised policy.

9.  Contact and Complaints

If you have any questions about this Cookie Policy or wish to exercise your data rights, please contact us via the details on our Contact page.

If you have a concern about how your data has been handled, please refer to our Complaints Policy. Our dedicated complaints email address is complaints@drraja.co.uk.

If you remain dissatisfied after raising a concern with us, you may also lodge a complaint with the: